Exceptional customer service is at the heart of everything we do as a County. Employees are always looking to improve the lives of our residents and sometimes that involves technology.
The County Office of Emergency Services developed a Know Your Hazards online tool that allows residents to learn which natural disasters could strike their neighborhood. Enter an address, and the tool shows whether a home is more at risk for a wildfire, flood, tsunami or earthquake. The website then lists steps on how to prepare for the hazard.
OES also worked with SDG&E to implement the Alert SDG&E Camera program, which brings high-definition, pan, tilt and zoom cameras to mountaintops throughout the unincorporated county. Not only will the cameras help firefighters and law enforcement pinpoint fire locations but members of the public can also see fire activity.
The County’s land use and environment departments also introduced a new, online tool last year. “Click! to Schedule” lets customers make appointments for roughly 30 different types of land use consultations and inspections. They include consultations for temporary events and community events; follow-up meetings with code compliance officers; appointments to drop off hazardous household materials in Ramona; consultations for food, food truck and body art businesses; and setting times for Air Pollution Control District courtesy business inspections.
The Registrar of Voters introduced a new way to see unofficial election results online after the June gubernatorial election. Visitors can now see results in different views such as lists or pie charts, races are color coded, and it shows voter turnout by precinct.
Hikers can visit any one of 10 County parks and preserves on Google Street View. County Parks and Recreation teamed up with Google to collect trail data in 2017. Park rangers took a Google camera kit on their favorite trails, and it snapped 360-degree photos every two seconds. The footage was edited and went live on Google Street View in early 2018.
Parks also partnered with Easy2Hike, an app that provides information on hiking, biking and riding paths for 30 parks in the County system. The free app shares recommended routes at various parks along with addresses, phone numbers, pictures and sometimes videos. Maps are downloadable. More parks will be added next year.
All of these advances are designed to improve customer service but the County wants to know how it’s doing. A new online survey asks for feedback on interactions with employees, input on County websites or mobile apps, or thoughts on a County facility or place. The questions are designed to find out how the County can improve products and services.
Awards often prove to be a measure of success. Edgemoor, the County’s 24-hour skilled nursing facility, received the Gold Quality Service Excellence Award, which is the highest national honor bestowed by the American Health Care Association and National Center for Assisted Living. Edgemoor was one of only three facilities nationwide to receive this award in 2017.
The County’s Health and Human Services Agency also received the California Award for Performance Excellence—Eureka Silver Level. The honor shows HHSA used effective strategies and practices throughout the organization, and gleaned valuable insights on how to improve the quality of life for customers.
You can now access 10 County parks and preserves via a new version of Google Street View that puts you right on the trail.
I thoroughly enjoyed my 7+mile hike and possibly even caught a fleeting glimpse of an immature bobcat. I feel lucky to live in a place that values parks like this.”
Great experience. In and out within one hour, including wait time in line. Very clean, welcoming and professional atmosphere."
mail ballot voters