Promote continuous improvement in the organization through problem-solving, teamwork and leadership with a focus on customers’ needs and keeping employees positive and empowered.



San Diego County is a rich blend of many people, cultures and identities. The County strives to reflect our dynamic region through its workforce which in turn allows employees to effectively respond to residents’ needs through our facilities, services and technology. In short, a better understanding of each other leads to better customer service.


This year, the County rolled out its Diversity and Inclusion Strategic Plan. Diversity speaks to people of all different backgrounds, ethnicities, socio-economic class, gender, sexual orientations, ages, religions and even personalities. Inclusion allows both employees and customers to act authentic, feel valued and respected.


Integrating diversity and inclusion into County operations has a significant impact. It increases employee satisfaction and engagement, leads to smarter decisions and greater financial success. Most importantly, the plan circles back to one of our top priorities – great customer service.




What do customers need and where? The County is moving toward one-stop shopping so customers don’t have to travel to various locations to get what they need. The idea is to group County services under one roof so residents can move from desk to desk instead of traveling from location to location.


As a result, the County opened two regional Live Well Centers. The first opened in September 2015 and now more than 500,000 residents can take advantage of the social and health services at the North Inland Live Well Center in Escondido. The facility also houses the County’s first Military and Veterans Resource Center which can connect veterans and their families to benefits.


The second Live Well Center opened in May 2016, this time in National City. It brings together under one roof a Family Resource Center for residents needing medical insurance coverage or food and nutrition assistance, the south region’s first Military and Veterans Resource Center, and services from several County departments, including Child Support Services, Adult Protective Services and In-Home Supportive Services.


The County is also focusing on areas that need specific, tailored services. Southeast San Diego residents wanted help in preventing crime and improving their quality of life. The District Attorney’s office worked with nonprofits to open the Community Action Resource Engagement (CARE) Center in National City. The center offers after-school programs, a community youth court, prisoner reentry and veteran programs.


In Escondido, the North Inland Crisis Residential Facility opened for individuals with severe mental illnesses. It’s the first of its kind for the area and is designed to offer a safe, home-like setting.

Spring Valley expressed a need for youth programs. County Parks and Recreation, the County Library and community groups worked together and hosted events like the “Back to School Jam” which provided kids with free backpacks and school supplies.



The County opened its first zero-net-energy building. The new Alpine Library produces as much energy as it uses and measures four times the size of the old one. A second zero-net-energy facility, the Imperial Beach Library, is scheduled to open in fall 2016.


Fleet Services moved to a new building, the bottom two floors of an equally new parking garage at the County Operations Center in Kearny Mesa. The move makes way for the construction of a crime lab scheduled for completion in summer 2018.


The County continues to invest in our overall infrastructure, including roads.


The Department of Public Works (DPW) completed a Safe Routes to School project for new sidewalks at Bancroft Elementary School in Spring Valley. DPW also improved pedestrian safety with the Descanso pathway project, installed traffic signals and improved an intersection in Ramona, made De Luz Road improvements in Fallbrook, runway improvements at Borrego Springs and Agua Caliente airports, and traffic signal improvements at Dehesa Road and Sycuan Road near Dehesa.



The County takes advantage of the latest technology to deliver better customer service. Here are some examples:


San Diego County Library (SDCL) installed five MakerBot Replicator 3D Printers at branch libraries to encourage interest in 3D technology. SDCL also bought three more 24/7 Library To Go Kiosks for a total of five. They allow customers access to library materials and Wi-Fi on site 24 hours a day, seven days a week.


A new e-Recording system went into operation at the Assessor/Recorder/County Clerk’s office. Legal documents such as deeds and title transfers are processed the same day, sometimes within minutes, instead of hours or days.


Housing and Community Development Services redesigned its website and made it mobile friendly. More than 50 percent of customers used mobile devices to visit the old site which was optimized for desktop viewing. The new site allows customers to find what they need in about 30 seconds instead of 90 seconds, or about 66 percent faster than before.


The County deployed phase one of ConnectWellSD, a new technology designed to make it easier and faster to meet customer needs through more efficient sharing of health, social service, behavioral health and probation data.


The County also launched two public websites on its regional vision, Live Well San Diego. The Open Performance Dashboard is a user-friendly, interactive data tracking web tool that reports progress on Live Well goals. The Data Access Portal acts as a single repository for the most recent demographic, economic, behavioral and health data for our region. The websites show how public services have improved, or could be improved, to achieve the County’s vision for a region that is building better health, living safely and thriving.

More Accomplishments


Ensure every resident has the opportunity to make positive healthy choices, that San Diego County has fully optimized its health and social service delivery system and makes health, safety and thriving a focus of all policies and programs.


Make San Diego the safest and most resilient community in the nation, where youth are protected and the criminal justice system is balanced between accountability and rehabilitation.


Strengthen the local economy through planning, development and infrastructure, protect San Diego’s natural and agricultural resources and promote opportunities for residents to engage in community life and civic activities.



Promote continuous improvement in the organization through problem-solving, teamwork and leadership with a focus on customers’ needs and keeping employees positive and empowered.

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– Our Customers –

 “Very competent help-Best Government Experience



Assessor/Recorder/County Clerk


January 2016



 “Contracting is a language we don’t speak, and they were very patient and friendly about explaining everything to us... Their information was invaluable... Honestly, it made my day.”


Purchasing and Contracting


June 2016


“Thank you so much with finding my ‘forever’ furry child.  Your endless patience and sincere kindheartedness shines through in all of you. You are all angels on earth in my book.”


Animal Services


June 2016




Fiscal Year 2015-16





Child Support implemented electronic cash payment options collecting an additional $1.3 million.


Job Applications Processed

24,353 animals entered County shelters


Licensed dogs in the computer system

Microchips implanted



Dogs licensed



Miles of

Roads Maintained


Gallons of

Oil Recycled





Drain Inlets


10 percent of new hires in 2015-16 were veterans.

The County achieved a property tax collection rate of over 99 percent.



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