OPERATIONAL EXCELLENCE

Promote continuous improvement in the organization through problem-solving, teamwork and leadership with a focus on customers’ needs and keeping employees positive and empowered.

Maintaining Roads, Buildings and Parks

To keep a home or a car in good shape requires upkeep. Now imagine that upkeep on a grander scale. The County is responsible for maintaining nearly 2,000 miles of roads, 10 million square feet of owned and leased buildings, and additional infrastructure that serves millions of County residents every year.

 

The County developed a multi-year plan to replace or renovate older buildings. The number of buildings less than 30 years old has increased by 48 percent since 2002 and the number of buildings in the 30- to 50-year-old category decreased by 20 percent over the past year.

 

The County often uses sustainable practices such as those in Leadership in Energy and Environmental Design (LEED), zero-net-energy and building automation in new and existing properties. These energy-saving practices save on utility costs, protect the environment, improve employee productivity and lead to better customer service.

 

Over the last year, the County opened its second zero-net-energy building. The steel went up at the new crime lab and plans are underway for a new juvenile justice campus in Kearny Mesa. Future projects include replacing the Health Services Complex on Rosecrans and replacing the Southeast Family Resource Center with a new Live Well Center.

 

Big projects are in the works for County Parks and Recreation too, among them several firsts for the County. They include a park in Borrego Springs, a bicycle park at Sweetwater Summit Regional Park in Bonita and a public equestrian center in Lakeside.

 

Meanwhile, the Department of Public Works (DPW) is creating a new plan to improve roads following the state’s approval of the Road Repair and Accountability Act, which will provide more money to counties for that purpose. This year, DPW completed resurfacing projects for nearly 50 miles of deteriorated roads.

 

DPW also realigned 2.25 miles of San Vicente Road in Ramona, improving traffic safety, providing bike lanes  and a new pathway for pedestrians and equestrians. In the unincorporated area of Escondido, DPW completed a one-mile widening project on Bear Valley Parkway that relieved traffic congestion and allowed for new bike lanes and sidewalks.

 

$60-$80 million

a year spent on building maintenance

That man is my HERO! Today I called and within 10 minutes he had emailed the maps. He is AWESOME!”

 

-Mary Ellen P.

Better Customer Service through Technology

Time and money – they’re important to almost everyone. The County recognizes that and takes advantage of technology to help customers get what they need efficiently and promptly.

 

The Tell Us Now mobile app, launched in February 2017, allows residents in unincorporated communities to use their smartphones to submit concerns to the County about a variety of issues as soon as they see them. Residents can report potholes, abandoned cars, graffiti, overcharges at the store or gas station, and even air quality complaints. The app features a GPS component that shows the exact location of the reported issue.  Residents can reach four different County departments this way: Planning & Development Services, Air Pollution Control District, Department of Public Works, and Agriculture, Weights and Measures.

 

The County also customized an app to review the safety and walkability of more than 800 miles of sidewalks in 26 communities in the unincorporated area. As a result, Public Works was able to capture survey data in the field and cover all 800+ miles in just seven months. The Pedestrian Gap Analysis report, completed in June 2016, led to a priority list for sidewalk projects and a $1 million allocation for construction. Work to improve 1,800 feet of sidewalk in five communities is scheduled to begin in fall 2018.

 

Members of the public who are interested in County planning and development projects can now find out more about them from their home or office. They can go online to research and download project-related documents like environmental impact reports and use permits. There were 10,082 visits to the PDS Document Library site last year, saving both the public and employees time, energy and money.

 

Treasurer-Tax Collector made it easier for people to bid in its property auctions by putting tax sale auctions online. The first online auction took place in May 2017 and drew 450 bidders for over 1,500 properties. The auction set a County record for sales: $5.61 million in properties.

 

121,718

documents maintained in the

Planning & Development Services

Document Library

685,301 hours of online training completed by County employees.

 

COUNTY ADMINISTRATION CENTER

1600 Pacific Highway

San Diego, CA 92101

www.sandiegocounty.gov

© Copyright 2017 San Diego County